Visitor survey – 4th June 2017

VISITORS TO THE OPEN DAY, 4th JUNE 2017, WERE INVITED TO PARTICIPATE IN A SURVEY. BELOW ARE THE RESULTS OF THAT SURVEY

Number of survey forms completed = 30

When did you last visit the centre?

• 50% said “never”.
• 27% said “more than 5 years ago”
• 26% said “within the past 5 years”
• 3% said “last year”

How interesting are our displays?

BRANDON SCENES (new photo display board)

• 50% “loved it”
• 47% found it “interesting”
• 3% made no comment

FLINT

• 63% found it “interesting”
• 37 “loved it”

FUR

• 53% found it “interesting”
• 30% “loved it”
• 14% felt it was “okay”
• 3% made no comment

FOREST

• 53% found it “interesting”
• 24% “loved it”
• 10% felt it was “okay”
• 10% told us it was “not good”
• 3% made no comment

HARVEY ADAM ROOM

• 57% found it “interesting”
• 27% “loved it”
• 10% made no comment
• 3% felt it was “okay”
• 3% told us it was “not good”

ARCHAEOLOGY DISPLAY

• 58% found it “interesting”
• 30% “loved it”
• 6% felt it was “okay”
• 6% made no comment

FESTIVAL DISPLAY (temporary display)

• 37% found it “interesting”
• 27% made no comment
• 23% “loved it”
• 13% felt it was “okay”

How long did your visit take?

• 50% said “15 to 30 minutes”
• 23% said “30 to 60 minutes”
• 13% said “less than 15 minutes”
• 7% said “more than one hour”
• 7% made no comment

Do you plan to visit us again?

• 73% said “yes”
• 17% said “no plans but might do one day”
• 7% made no comment
• 3% said “only if there was something different”

Have you considered being a volunteer at the centre?

• 70% said “no thank you”
• 13% made no comment
• 10% said “I would consider it, more details please”
• 7% said “yes”

Have you visited our website? www.brandonheritage.org.uk

• 53% said “no”
• 44% said “yes”
• 3% made no comment

Of those who said they had visited the website …

• 50% said they visited when they remembered
• 33% said they visited weekly
• 17% said they visited daily

Of all visitors completing the survey …

• 50% were aware we are on Facebook (/IP27heritage)
• 17% were aware we are on Twitter (@IP27Heritage)

The following are some comments about what visitors liked …
Visitors singled out the photo, flint, fur and archaeology displays as being their favourite. Firing the replica flint gun also featured as a highlight in many comments. A few people said they “loved everything” and were very happy we were open.

The following suggestions were offered to improve visitors’ experience …
Introduction of interactive displays, videos and voice recordings of Brandonians talking about their lives in Brandon. Better lighting at the rear of the building because some of the photos were not easily seen in the poorly light room. It was disappointing there was no reference to the centre building when it was used by the Fire Service. There was a request to reprint some of the old faded images, also to install a tea/coffee machine. One suggestion was the Country Park was a more accessible location than the old Fire Station.